Blog

“Making someone’s life easier starts with a smile.”

Rashonda Harris doesn’t view her customers as “just another voice on the phone”. She sees each interaction as a chance to connect with her customers, discover their needs, and find the best way to help them — all with a smile. In her opinion, “When you’re the first person a customer speaks to, you’re the ‘face’ of the company and it’s important to make them feel welcome. A smile is contagious; people can’t help but smile back. Even in a remote environment, people can feel a smile... they can hear it in your voice.” Rashonda is the kind of person you want to work with, bringing excellent customer service, tenacity, courtesy, poise, friendliness, and boundless energy to our clients as well as her teammates.

With that being said, she brings more than a smile to her role. Focusing on her customers’ satisfaction brings out the best in Rashonda, highlighting her resourcefulness, humility, and perpetual willingness to listen and research in order to find the best possible solution for each of the customers she interacts with. Rashonda brings out the best in other people as well, and never hesitates to put the customer’s needs and feelings before her own.  

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The innovator

Ellen constantly challenges herself and is always learning.

Ellen was thinking outside the box before thinking outside the box was cool. In her career as a teacher, she was one of three educators in the state of Louisiana who earned an award from the Senator. Through her leadership, Ellen’s students developed a school-based enterprise — the complete business model through marketing and advertising. The coffee shop they “built” gained local fame and was recognized by politicians and other officials who were proud to hold their meetings there to show off what the students had accomplished.

An avid DIY-er, Ellen knows how great it feels to do things herself. She enjoys planting seeds in her organic garden and watching them grow, then from that harvest, creating a meal. She also turned one of her hobbies into a business on Etsy. Ellen believes in the adage “bloom where you’re planted” and uses that as her guidepost. Every day she strives to do her best, take advantage of opportunities when they come her way, and from those opportunities, continues to bloom.

The advocate

Helping you find the best in those you serve.

After she earned her Master’s in guidance and counseling, Ellen became committed to learning how to use the assessments that could help her identify the needs of her students. She soon realized that without these invaluable tools, it’s not always apparent that an adolescent is struggling with depression or a low self-concept... or not performing to their full potential.

Today, Ellen gets to enjoy the best of both worlds by assisting customers just like you with discovering the value of assessment. She can relate to what you’re ordering and knows how assessment can help you best serve your students and clients.

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